returns policy

Returns Policy



Vintage and preloved: 
We have a no refund policy on vintage items; in particular, refunds will not be issued if the item doesn't fit or if you change your mind so please be sure to check over all the details and measurements before you buy. Be sure to choose carefully, refunds will only be issued if a major flaw has been overlooked or if the garment has been grossly misrepresented.

New garments and accessories: 
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

For health and safety reasons, some products are exempted from refunds/returns e.g. earrings

Additional non-returnable items: 
Gift cards

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable) 
Items with obvious signs of use 
Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
Any item that is returned more than 30 days after delivery

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable) 
We only replace items if they are defective or damaged (excluding preloved items). If you need to exchange it for the same item, send us an email at and send your item to:

Koenji Vintage
Stall 119, South Melbourne Market
Cnr Coventry St & Cecil Street,
South Melbourne VIC 3205.


All returns are to be mailed to: 

Koenji Vintage
Stall 119, South Melbourne Market
Cnr Coventry St & Cecil Street,
South Melbourne VIC 3205.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.